Privacy Policy
Last updated: 18 May 2026
This document has been prepared as a standard privacy policy suitable for an Australian renovation business. It complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We recommend having this reviewed by a qualified legal professional before or shortly after your website launches. You can update this page yourself at any time through your website’s content management system.
1. Introduction
BMC Construction Group Pty Ltd trading as Park Lane Renovations (ABN 16 615 458 109) (“Park Lane Renovations”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals who interact with us.
This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website (parklanerenovations.com.au) or engaging with our services, you agree to the collection and use of information in accordance with this policy.
2. What Information We Collect
We may collect the following types of personal information:
Contact and Enquiry Information
- Name
- Phone number
- Email address
- Suburb or service area
Project and Service Information
- Type of renovation or building project
- Estimated budget range
- Development Application (DA) or Complying Development Certificate (CDC) approval status
- Estimated project timeline
- A brief description of your project
- How you heard about us
Website Usage Information
When you visit our website, we may collect non-personally identifying information including your browser type, operating system, referring pages, and time of visit. This information is collected via cookies and analytics tools including Google Analytics 4.
3. How We Collect Information
We collect personal information in the following ways:
- Directly from you when you submit an enquiry form on our website
- When you contact us by phone or email
- When you engage us to provide services
- Automatically through website analytics tools when you visit our site
4. Why We Collect Information
We collect personal information to:
- Respond to your enquiries and assess your renovation or building project needs
- Provide you with quotes, proposals, and information about our services
- Deliver renovation and building services to you
- Communicate with you about your project
- Comply with our legal and regulatory obligations
- Improve our website and services
- Send you relevant information about our services (only where you have consented or where permitted by law)
5. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your personal information with:
- Subcontractors and tradespeople engaged to assist with your project, where necessary
- Professional advisors such as accountants or legal advisors
- Government or regulatory bodies where required by law
- Third-party service providers who assist us in operating our website or business (such as email and analytics providers), who are required to maintain the confidentiality of your information
Where we disclose information to third parties, we take reasonable steps to ensure they handle your personal information in accordance with the APPs.
6. Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
Your information may be stored in electronic systems including cloud-based platforms. Where data is stored or processed overseas, we take steps to ensure it receives comparable protections to those required under Australian law.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your personal information.
7. Cookies and Analytics
Our website uses cookies — small text files placed on your device — to improve your browsing experience and help us understand how visitors use our site.
We use Google Analytics 4 to collect anonymised information about website traffic and user behaviour. Google Analytics may use cookies to track interactions with our website. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
Most web browsers allow you to control cookies through browser settings. Disabling cookies may affect the functionality of our website.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate, out of date, or incomplete.
To make such a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth).
We may decline access in certain circumstances permitted by the APPs, and will provide written reasons if we do so.
9. Complaints
If you believe we have handled your personal information in a way that does not comply with the APPs or this Privacy Policy, you may contact us to make a complaint. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
For any privacy-related enquiries, requests, or complaints, please contact us:
Park Lane Renovations
BMC Construction Group Pty Ltd (ABN 16 615 458 109)
Email: ben@parklanerenovations.com.au
Phone: 0403 136 596
Service area: Sydney — Eastern Suburbs, Inner West, North Shore, Southern Sydney